93o Privacy Policy

93o ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how 93o collects, uses, discloses, and protects your personal information.

This policy applies to the 93o website (https://93o.lat) and all related services. By using our platform and completing registration or creating an account, you are considered to have agreed to the terms of this privacy policy.

Alongside reading this policy, please also read our Terms and Conditions and Responsible Gaming policy. Together, these documents form the complete legal framework governing your relationship with 93o.

We collect information from you in various ways. This information is necessary to provide services, ensure security, and meet legal obligations.

2.1 Information You Provide Directly

Information you provide directly during registration or account management:

• Full name and date of birth (for age verification — this platform is for users aged 21 and above only)
• Mobile number and email address
• Residential address
• National Identity Card (NID) or passport number (for identity verification)
• Financial transaction details (bKash, Nagad, Rocket, bank account)
• Your chosen username and password (stored in encrypted form)

2.2 Automatically Collected Information

Information collected automatically while you use our platform:

• IP address and device identification information
• Browser type, version, and language settings
• Operating system type
• Duration of entry and exit from the site
• Time spent on each page
• Gaming activity logs (bet amounts, win/loss history)

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect information from legitimate third-party identity verification services. This information is used solely for the verification process.

93o uses your personal information only for specific, lawful, and transparent purposes. We do not use your information beyond the purposes described below:

• Account Management: To create, verify, and keep your account active.
• Service Delivery: To provide gaming, betting, deposit, and withdrawal services without interruption.
• Transaction Processing: To ensure secure transactions via bKash, Nagad, Rocket, and bank transfers.
• Customer Support: To resolve your questions and complaints promptly.
• Fraud Prevention: To identify suspicious activity and maintain platform security.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Communications: To send important policy updates, security notices, and transaction-related information.
• Responsible Gaming: To identify problematic gaming behaviour and provide the necessary support.

93o never sells your personal information to third parties. However, information may be shared in the limited circumstances below:

4.1 Service Provider Partners

We share only relevant information with trusted providers of necessary services such as payment processing, technical support, and identity verification. These partners are obliged to process information in accordance with our instructions and may not use it for any other purpose.

4.2 Legal Obligations

If disclosure of information is legally required as part of a court order, a request from a regulatory authority, or a legal process, we may do so in compliance with applicable law.

4.3 Protective Purposes

Information may be disclosed where necessary to prevent fraud, money laundering, or other criminal activity, and to protect the rights of 93o, our users, or others.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be included among the transferred assets. We will provide advance notice in such cases.

93o uses cookies and similar technologies to improve the functionality of our platform and personalise the user experience.

5.1 Types of Cookies

• Essential Cookies: Indispensable for the core functionality of the platform — maintaining login sessions and ensuring security.
• Functional Cookies: To remember your preferences, language settings, and customisations.
• Analytical Cookies: To understand platform usage statistics — which pages are visited most and where issues arise.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functions and you may not be able to log in to your account.

We retain your personal information only for as long as it is necessary or legally required.

• Active Account: All account information and transaction history is retained while your account is active.
• Closed Account: After an account is closed, information may be retained for a specified period for financial auditing and legal requirements.
• Transaction Records: Financial transaction information is retained for a specific period in accordance with legal obligations.
• Marketing Opt-Out: When you opt out of marketing communications, a record of that decision is retained permanently.

When the retention period ends, we delete the information or remove identifying details using secure methods.

93o adopts industry-standard technical and administrative measures to protect your personal and financial information. Our security infrastructure includes:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Factor Authentication: Two-factor authentication is available for additional security.
• Firewall and Security Monitoring: Round-the-clock security monitoring is active at all times.
• Restricted Access: Only authorised staff, and only where necessary, can access your information.
• Security Audits: Regular security reviews and vulnerability assessments are conducted.

However, no transmission of information over the internet can be guaranteed to be completely secure. While we strive to ensure maximum protection, if a security breach is detected we will promptly notify you and the relevant authorities.

You have the following rights regarding your personal information. Contact us to exercise any of these rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (not applicable where legal or contractual obligations exist).
• Right to Object to Processing: The right to object to the processing of your information for specific purposes.
• Right to Opt Out of Marketing: The right to opt out of marketing communications at any time.
• Data Portability: The right to receive your information in a structured, machine-readable format.

To exercise any of the rights listed above, email us at [email protected] or contact us via 24/7 live chat. We will process your request as promptly as possible.

The 93o platform may contain links to third-party websites or services (such as game provider sites like Pragmatic Play, Spribe, and others). These third parties have their own privacy policies, which are outside our control.

We are not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of any third-party service before using it.

93o strictly prohibits registration and use by minors (under 21 years of age). We do not knowingly collect information from any person under the age of 21.

We verify age during the registration process. If we discover that a person has registered as a minor by providing false information, we will immediately close that account and delete all stored information.

If you believe a minor is using 93o, please notify us at [email protected].

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent to your registered email or mobile (for significant changes).
• A notification may be displayed when you log in to the platform.

If you continue to use the platform after a policy update, you are considered to have consented to the new policy. We therefore recommend visiting this page regularly.

If you have any questions or concerns about this privacy policy, or any requests regarding your data, please contact our privacy team: